Privacy Policy
Effective Date: 11/08/2025
Company Name: Snuffit Solutions Private Limited
Brand Name: SPOTSER
Applies To: All users of website, mobile application, and services.
1. Introduction
Snuffit Solutions Private Limited ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our services, website, or mobile app.
By using our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information from you:
2.1 Personal Information
- Full Name
- Phone Number
- Email Address
- Home/Service Address
- Payment details (processed via secure third-party gateways)
2.2 Usage and Device Data
- IP address
- Device type, operating system, browser type
- App usage data and activity logs
- Location data (if permission is granted)
2.3 Partner Data (for Service Providers)
- Identity proof
- Background details
- Skill certifications
- Bank account details (for payouts)
3. How We Use Your Information
We use your information to:
- Facilitate service bookings and transactions
- Communicate confirmations, reminders, or updates
- Improve our services, user interface, and customer experience
- Ensure safety, detect fraud, and comply with legal obligations
- Provide customer support and dispute resolution
- Send marketing communications (only if you opt-in)
4. Information Sharing
We do not sell your personal information to third parties. However, we may share data:
- With service partners for the purpose of fulfilling your booking
- With third-party payment processors (secure and compliant)
- With legal or regulatory bodies when required by law
- With trusted vendors providing analytics, marketing, or IT support — under strict confidentiality agreements
5. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:
- SSL encryption
- Access controls
- Secure server infrastructure
- Regular data audits and monitoring
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Cookies and Tracking
Our website and app may use cookies or similar tracking technologies to:
- Remember your preferences
- Analyze site traffic and performance
- Personalize your experience
You can choose to disable cookies through your browser settings.
7. Your Rights and Choices
You have the right to:
- Access and review your personal data
- Request correction or deletion of your data
- Opt-out of promotional communications at any time
- Withdraw consent for location or notification permissions via device settings
To exercise any of these rights, contact us at: support@spotser.co.in
8. Data Retention
We retain your data only for as long as necessary:
- To fulfill the purposes outlined in this policy
- To comply with legal, tax, or regulatory obligations
- To resolve disputes and enforce our agreements
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware that a minor has submitted personal information, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website or app with the updated effective date. Your continued use of our services after changes implies your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Snuffit Solutions Private Limited
📍 H0, Hardoeya, Mohanlal Ganj, Lucknow
📞 9517104190
📧 support@spotser.co.in
🌐 www.spotser.com
Your privacy and trust are important to us. We are committed to safeguarding your information every step of the way.